THANKS TO OUR DAF CONSEIL PARTNER, ENJOY MULTI-EXPERTISE TECHNICAL ASSISTANCE!
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DAF Conseil offers its customers (automobile repairers, repair networks, fleets, equipment manufacturers, manufacturers of diagnostic tools, automobile manufacturers) multi-expertise technical assistance (tools, fault diagnosis, spare parts) and multichannel (telephone, form web, smartphone, tablet).
The service is open 8 hours a day and 5 days a week from Monday to Friday for a service rate of 90% on average.
DAF Conseil is equipped with a high-performance AVAYA unified telephony solution allowing it optimal security and traceability of all calls and web forms allowing the development of detailed monthly statistics, by type of service.
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The organization of our service allows precise management of customer calls:
• Management of contact priorities according to the channels used
• Queue management, message programming, personalized music (telephony)
• Programming of groups (Tool, Light Vehicles, Truck, Parts, etc.) and sub-groups of expertise (ADAS, Passthru, etc.)
•Call and contact statistics
DAF Conseil is also equipped with a proprietary web solution allowing the recording of all files:
• Customer recognition
• Recognition of the channels used
• Call history
• Business knowledge base and multi-brand and manufacturer technical documentation