{"id":425,"date":"2021-01-01T07:22:15","date_gmt":"2021-01-01T07:22:15","guid":{"rendered":"http:\/\/wpprmstracdy.qa.eyepax.info:6785\/?page_id=425"},"modified":"2021-08-16T10:47:41","modified_gmt":"2021-08-16T10:47:41","slug":"helpline-database","status":"publish","type":"page","link":"https:\/\/www.lkqacademy.fr\/en\/helpline-database\/","title":{"rendered":"Hotline Technique LKQ ACADEMY"},"content":{"rendered":"

THANKS TO OUR DAF CONSEIL PARTNER, ENJOY MULTI-EXPERTISE TECHNICAL ASSISTANCE!<\/strong><\/h4>\n

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DAF Conseil offers its customers (automobile repairers, repair networks, fleets, equipment manufacturers, manufacturers of diagnostic tools, automobile manufacturers) multi-expertise technical assistance (tools, fault diagnosis, spare parts) and multichannel (telephone, form web, smartphone, tablet).<\/p>\n\n\n\n

The service is open 8 hours a day and 5 days a week from Monday to Friday for a service rate of 90% on average.<\/p>\n\n\n\n

DAF Conseil is equipped with a high-performance AVAYA unified telephony solution allowing it optimal security and traceability of all calls and web forms allowing the development of detailed monthly statistics, by type of service.<\/p>\n<\/div><\/div>\n\n\n\n

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The organization of our service allows precise management of customer calls:<\/p>\n\n\n\n

\u2022 Management of contact priorities according to the channels used<\/p>\n

\u2022 Queue management, message programming, personalized music (telephony)<\/p>\n

\u2022 Programming of groups (Tool, Light Vehicles, Truck, Parts, etc.) and sub-groups of expertise (ADAS, Passthru, etc.)<\/p>

\u2022Call and contact statistics<\/p>\n\n\n\n

DAF Conseil is also equipped with a proprietary web solution allowing the recording of all files:<\/p>\n\n\n\n

\u2022 Customer recognition<\/p>

\u2022 Recognition of the channels used<\/p>\n

\u2022 Call history<\/p>\n

\u2022 Business knowledge base and multi-brand and manufacturer technical documentation<\/p>\n<\/div><\/div>\n\n\n\n

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THANKS TO OUR DAF CONSEIL PARTNER, ENJOY MULTI-EXPERTISE TECHNICAL ASSISTANCE! \u00a0 DAF Conseil offers its customers (automobile repairers, repair networks,…<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-425","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"en","enabled_languages":["fr","en"],"languages":{"fr":{"title":true,"content":true,"excerpt":false},"en":{"title":false,"content":true,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.lkqacademy.fr\/en\/wp-json\/wp\/v2\/pages\/425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lkqacademy.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lkqacademy.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lkqacademy.fr\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lkqacademy.fr\/en\/wp-json\/wp\/v2\/comments?post=425"}],"version-history":[{"count":0,"href":"https:\/\/www.lkqacademy.fr\/en\/wp-json\/wp\/v2\/pages\/425\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lkqacademy.fr\/en\/wp-json\/wp\/v2\/media?parent=425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}